Privacy Policy

Introduction

IT Garden Mobile Shop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our stores or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (phone number, email address)
• Device information (IMEI, serial numbers for warranty registration)
• Purchase history and service records
• Payment information (processed securely through our payment partners)
• Communication preferences

Automatically Collected Information

When you interact with our services, we may automatically collect:

• Device information and usage data
• Location data (with your permission)
• Service interaction data

How We Use Your Information

We use the collected information for the following purposes:

• Processing sales transactions and providing repair services
• Managing warranty claims and after-sales support
• Communicating with you about products, services, and promotions
• Improving our services and customer experience
• Complying with legal obligations
• Preventing fraud and ensuring security

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business
• Manufacturers: For warranty processing and support
• Payment Processors: To process transactions securely
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Object to processing of your information

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and warranty information are typically retained for the duration of the warranty period plus applicable legal requirements.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.